SHIPPING POLICY 

 

Products are made and packaged by hand. We aim for perfection when creating all our products. All orders require up to 14 Business days (Monday - Friday) processing before shipping. Processing times can and will be extended due to world events or order volume increase. After processing is complete you will receive an email with your tracking number. Please allow an additional 3-5 days for your tracking number to update. 

 

RETURNED PACKAGES

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​If your package is returned to us, you will be notified via email. Depending on the condition of the product we may offer reshipment. 

 

We provide the following options:

1. Refund your order total, minus shipping cost and a 15% restock fee. 

2. Schedule to have your order shipped again with additional shipping cost.*

 

*If product is still in good condition. During high volume times, reshipment may not be available.

 

LOST, STOLEN, OR DAMAGED PACKAGES​

 

​Once Packages leave our facility, we are no longer responsible for transit. If your package was lost or stolen, you must file a claim with UPS OR USPS. 

 

Click the link below to start the process of your claim:

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UPS CLAIM - https://www.ups.com/us/en/help-center/claims-support.page

USPS CLAIM - https://www.usps.com/help/claims.htm

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